A virtual call center is a contact center where customer service representatives (CSRs) work remotely from their homes or other locations rather than in a physical call center. Virtual call centers use cloud-based communication technology and software to enable CSRs to access the same tools and information as they would in a traditional call center. Virtual call centers offer several…
A cloud phone system is a telephone system that allows you to make calls over the web network, unlike traditional copper wire phones. Generally, cloud systems are the software or services that run on the internet network instead of physical infrastructure. Nowadays, cloud-based services or software are a part of our daily lives. For example, most of us are…
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